Returns & Refunds
Last updated August 6, 2026
Every set is printed to order with your design on it, which makes restocking it… a philosophical problem. Here's how we handle the practical ones.
Custom orders
Custom-printed items can't be returned for a refund once production starts — nobody else wants a tile set with your mother-in-law's face on the jokers, however delightful she is. If you need to cancel, email us as fast as you can; if your order hasn't entered production yet, we'll cancel and refund it in full.
Defects and damage
If your order arrives damaged, misprinted, or otherwise not what you approved, that's on us. Email hello@snarkytiles.com within 30 days of delivery with a photo of the problem and we'll reprint or refund it — your choice. No return shipping, no interrogation.
What isn't a defect
Slight color differences between your screen and the printed tile, typos that were in the design you approved, and buyer's remorse about the inside joke that seemed funnier at midnight. We print what you send us — proofread like your table's reputation depends on it.
Refund timing
Approved refunds go back to your original payment method immediately on our side; banks then take 5–10 business days to do what computers do in milliseconds.